RMA - Initiate Return

First step:
Submit a Repair/replacement service request here.

Second step: 
After you receive a RETURN MERCHANT AUTHORIZATION (RMA)number, proceed the following steps. 

1. PLEASE INCLUDE THE RMA APPLICATION WITH THE CASE # ABOVE TO ENSURE YOUR PACKAGE WILL BE PROCESSED IN A TIMELY MANNER.
   
   
2. Please include a copy of your proof of purchase. The exclusion of the proof of purchase may disqualify you from obtaining warranty service or delay service. Please send us a copy of your proof of purchase and keep the original proof of purchase for your records.
   
   
3. Please review our warranty policy via the following link: By accepting the Return Authorization Letter, you agree with RMA terms and conditions stated in this link: http://www.HobbywingDirect.com/pages/rma
   
   
4. Send claimed unit(s) ONLY**.  (no battery, or other items including accessories) to the following address for review: **Please note, we can not be held liable for the return of any items except the authorized item.
   Our repair service dept. will try their best to repair or decide to replace the unit completely. If the unit is determined "non-defective" or was purchased from a non-authorized dealer, the user is responsible for a repair/ replacement fee along with a shipping & handling fee. 
   
   
5. Obtain a tracking number and reply back to "the same email".  We won't be held responsible for a lost or damaged item caused by a carrier. (eg. USPS, UPS, FedEx) 
   
   

6. Include your HOBBYWING Direct Care (HDC) info (If applicable) 

   Be sure to include all information requested for HOBBYWING Direct Care to be applied if you have an HDC plan. Please email a copy of your receipt showing your HOBBYWING Direct Care purchase back to this ticket. If you need assistance in locating your product’s serial number, please login at the HOBBYWINGDIRECT.com  

Once received by our North American repair facility, your unit will be considered an active repair. The ETA for repairs is approximately 3-5 business days from the date it is checked in by our facility. On that day, you will be emailed. In the rare event that more than 1-2 Weeks have passed since your unit was checked in, please contact support-hwna@hobbywing.com for further assistance.

Once your unit has been checked in, and you can use your Case Number to check the status of your RMA here: https://support.hobbywingdirect.com

HOBBYWING Repair Service Center