How does "Product Service" work? What is "Warranty", what is "no warranty"? Common Questions and the run-through of Hobbywing North America's service center
We offer Warranty as well as Non-Warranty service. Please explain in your RMA Form Notes, if you want the "WARRANTY" service or "NON WARRANTY" service based on the following information.
For Non Warranty service, you are not concerned with a warranty, just want to know your exchange/repair/upgrade options. We do not offer "Test" services for this, we do not offer "replace the wires", or case replacement. Items are exchanged, or you are provided a replacement cost through our website. This is for situations where "Damage is done" and a discounted replacement is being offered.
For warranty services, you will need your sales receipt as well as being able to explain the troubleshooting and testing you have done. If you do not have your sales receipt, please explain why you do not and considerations will be made.
Normal warranty is 30 days from the date of purchase. Warranty is "not automatic" and is only determined after the items are inspected by our technicians.
To help your warranty processing please consider the following: We need a basic description of "what the unit is doing wrong", something more than "Does not work right", "Glitches out" or "shuts down". What happens, color lights and any other items working or not working during these problems. Based on your notes, we will go 1 of 2 basic routes, asking you further questions to confirm warranty testing, or we will provide you your Final RMA # as well as your designated service dept Address for your item to be shipped to. Please note, the warranty does not cover any shipping costs. Warranty is not for dealers, hobby shops or installers and is an "End User" process.
What happens once you send it in?
Your item will be tested for the reported problem and confirmed. Once testing is completed, you will be emailed directly to complete the warranty processing. This stage generally takes 24-48 hours during business hours.
Please see the complete "RMA FORM" below to begin your service process. If you have concerns or questions about the process, need to "Clarify" anything, please do so in the NOTES of the RMA Form.